Customer support
Our happy team is always there to help you.
Answers to common buying questions
Orders and shipping
If your order was placed one working day before 17H00We guarantee that your order will be dispatched before 6 p.m. For subsequent orders, we will dispatch your order on the next working day. DDelivery time: generally 2 to 3 working days from the date of dispatch. Delivery in Express is also possible, the Swiss-Express "Lune from the Post Office, at an additional cost. The parcel is delivered the day after dispatch, before 9 a.m. at the address shown, from Tuesday to Saturday.
Simply tick "Ship to a different address" and fill in the address you want, for example to deliver a surprise gift to someone you know. Vur parcels are traceable from the time they leave our shop until they arrive at the address you have given us.
Orders are dispatched in plain cardboard boxes, with no trace of origin. The sender does not appear on the packaging. the parcel to guarantee absolute discretion.
As soon as your payment has been validated. If your payment is authorised, you will receive an email confirming that the order has been validated. The amount due is debited when the order is placed, not when it is dispatched, not to keep your payment information for even greater security.
Yes, of course. Orders delivered outside Switzerland must be worth more than CHF 150.00. The cost of postage outside Switzerland is approximately CHF 30.00 where more for EU countries. Any customs duties or costs associated with importing the goods into the customer's country of residence are at the customer's expense and will be invoiced in addition by the authority in question. The Customer must ensure that the address given is sufficient for the Post Office to deliver the goods without incident. If a parcel is returned by the Post Office due to an incorrect or insufficient address, the customer will be invoiced for the cost of the return and reshipment.
Yes, you can order online and collect your order in shop during opening hours. Collection takes less than an hour if the products are available in shop. For more information, see our Terms and Conditions.
If you need to exchange an item
Feedback and discussion
Errors do exist... Contact us as soon as possible by telephone or e-mail. VYou can then send it to the following address: G & B and Co SA , Avenue de la Gare 10, 3963 Crans-Montana. Lhe return will be at our expense!
The cost of returns due to dissatisfaction remains at your expense, unless the product is defective.